New Renters or Tenants
Under the New Hope city ordinance, city-issued utility bills must remain in the property owner's name and cannot be transferred into the name of a renter or tenant. This also means that tenants cannot register for an online account.
Renters can pay their New Hope utility bill online with a customer and account number as a one-time payment. City-issued utility bills can be paid by credit card (Visa or MasterCard), PayPal, Venmo, electronic check, in person, mail-in, bank bill pay or over the phone by calling 844.869.3219. On the Rental Property Utility Bills page, tenants and landlords can find additional information about utility bills for rental properties.
Check with your rental agency or the homeowner to determine your responsibilities as a renter for other utilities.
New Home or Property Owners
To transfer a water bill into a new property owner's name:
The following information must be provided:
- Service address
- New buyer's name
- Old owner's name
- Forwarding address for the final bill
- Closing date
- Title-closing company name and phone number
Remember to also transfer the other utility bills into the new homeowner's name.
Owners purchasing a private residence, business, apartment complex or townhome in New Hope are responsible for a monthly water bill. Please notify our office immediately if you are still waiting to receive a water bill.